Learning and Assessment Kit-ICTNWK622 Configure and manage intrusion prevention system on network sensors Graduate Certificate procedures and programs to meet

procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC301 Work effectively in the financial services industry Elective units BSBCMM301 Process customer complaints BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACM311 Process and manage payments FNSACM312 Reconcile financial transactions FNSACM313 Process authorised payments FNSACM411 Authorise valid expense payments FNSCRD302 Monitor and control accounts receivable FNSCRD311 Process applications for credit FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN208 Use electrical skills when working with telecommunications networks ICTCBL246 Install

Trainer/Assessor Assessment Pack

Learning and Assessment Kit-ICTNWK622 Configure and manage intrusion prevention system on network sensors Graduate Certificate procedures and programs to meetOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to