Learner Resources-SITXCCS016 Develop and manage quality customer service practices AUR Core units AHCWHS402 Maintain workplace

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBLDR414 Lead team effectiveness FBPFSY3003 Monitor the implementation of food safety and quality programs Electives AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS40 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

configure and test an internet protocol network ICTNWK432 Build an enterprise wireless network ICTTEN312 Install telecommunications network equipment ICTTEN434 Install

Core units BSBLED401 Develop teams and individuals FWPCOR4201 Monitor safety

health and work practices Elective Units SHBHCUT006 Create combined haircut structures Group A SHBHCUT007 Create combined traditional and classic men’s haircut structures Group A SHBHDES004 Create classic long hair up-styles Group A SHBHCUT007 Create combined traditional and classic men’s haircut structures Group B SHBHCUT011 Design and maintain beards and moustaches Group B SHBHCUT012 Shave heads and faces Group B SHBHBAS002 Provide head

Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand

Learner Resources-SITXCCS016 Develop and manage quality customer service practices AUR Core units AHCWHS402 Maintain workplaceOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all