ERF Checklist-FNSACC311 Process financial transactions and extract interim reports MSF Units of competency ICTSAS211 Develop

Units of competency ICTSAS211 Develop solutions for basic ICT malfunctions and problems ICTICT219 Interact and resolve queries with ICT clients ICTSAS213 Maintain the integrity of ICT systems ICTSAS210 Update and maintain hardware

health and work practices Elective Units SHBHBAS002 Provide head

activities and tasks are mapped to the requirements of each unit of competency

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units AHCWHS202 Participate in workplace health and safety processes AHCWRK211 Participate in environmentally sustainable work practices AHCWRK212 Work effectively in industry FBPFSY2002 Apply food safety procedures FBPOPR2074 Carry out manual handling tasks FBPOPR2070 Apply quality systems and procedures Electives AHCBIO203 Inspect and clean machinery

ERF Checklist-FNSACC311 Process financial transactions and extract interim reports MSF Units of competency ICTSAS211 DevelopPlease contact us for more information!