ERF Checklist-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour DEF Core units CHCDIV003 Manage and

Core units CHCDIV003 Manage and promote diversity CHCLEG003 Manage legal and ethical compliance CHCMGT001 Develop

Units of competency AHCBUS408 Operate within a budget framework AHCBUS406 Administer finance

Units of competency AHCBUS516 Develop and review a business plan MSMENV272 Participate in environmentally sustainable work practices FBPTEC5003 Design an artisan food production facility * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPPREP5001 Manage compliance in the property industry CPPREP5002 Establish and monitor property industry trust account management practices CPPREP5003 Manage ethical practice in the property industry CPPREP5004 Manage a safe workplace in the property industry CPPREP5005 Manage teams in the property industry CPPREP5006 Manage operational finances in the property industry CPPREP5007 Develop a strategic business plan in the property industry Elective units BSBHRM524 Coordinate workforce plan implementation BSBHRM528 Coordinate remuneration and employee benefits BSBHRM612 Contribute to the development of employee and industrial relations strategies BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

build and test network servers ICTNWK546 Manage network security ICTCYS407 Gather

ERF Checklist-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour DEF Core units CHCDIV003 Manage andPlease contact us for more information!