Learner Resources-AURTTA004 Carry out servicing operations PSP Core units TLID0020 Shift materials

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPFSY2002 Apply food safety procedures FBPOPR2069 Use numerical applications in the workplace FBPOPR2071 Provide and apply workplace information FBPRBK2002 Use food preparation equipment to prepare fillings FBPRBK2005 Maintain ingredient stores FBPRBK3005 Produce basic bread products FBPWHS2001 Participate in work health and safety processes Elective units FBPRBK3002 Produce non laminated pastry products FBPRBK3008 Produce sponge cake products FBPPPL2002 Work in a socially diverse environment FBPRBK3009 Produce biscuit and cookie products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLIB0002 Carry out vehicle inspection TLIC1051 Operate commercial vehicle TLID0020 Shift materials safely using manual handling methods TLIF0025 Follow work health and safety procedures TLIF2010 Apply fatigue management strategies Elective units TLIC3036 Apply safe car driving behaviours HLTWHS006 Manage personal stressors in the work environment TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) TLIA0004 Complete receival and despatch documentation TLID0015 Load and unload goods/cargo TLIE2007 Use communications systems TLIP2029 Prepare and process financial documents TLIU2012 Participate in environmentally sustainable work practices TLIU3014 Operate vehicle in an environmentally sustainable manner TLIO0003 Follow security procedures when working with goods and cargo * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAACT411 Use acting techniques in performance CUAMPF412 Develop and apply stagecraft skills CUAACT311 Develop basic acting techniques for performance CUAWHS312 Apply work health and safety practices CUAPRF314 Develop audition techniques CUAIND412 Provide freelance services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS016 Respond to client needs CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCECD001 Analyse and apply information that supports employment and career development CHCECD002 Deliver and monitor contracted employment services CHCECD003 Promote job seekers to employers CHCECD006 Develop and monitor employment plans CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships Elective Units CHCADV001 Facilitate the interests and rights of clients CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS038 Facilitate the empowerment of people receiving support CHCMHS001 Work with people with mental health issues CHCDIS019 Provide person-centred services to people with disability with complex needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-AURTTA004 Carry out servicing operations PSP Core units TLID0020 Shift materialsOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all