Learning and Assessment Kit-BSBSS00096 Innovation Practice Skill Set MSS ethics and privacy policies in

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTICT445 Connect and configure devices and hardware components ICTSAS436 Evaluate ICT system status ICTSAS438 Implement maintenance procedures ICTSAS441 Support ICT system software ICTSAS442 Provide first-level remote help desk support ICTSAS443 Support operating system users and troubleshoot applications ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

Core units BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices ICTICT201 Use computer operating systems and hardware ICTICT202 Work and communicate effectively in an ICT environment ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICTWEB201 Use social media tools for collaboration and engagement Elective units ICTICT205 Design basic organisational documents using computing packages ICTICT206 Install software applications ICTICT207 Integrate commercial computing packages ICTICT210 Operate database applications ICTSAS209 Connect and use a home based local wireless network CUADIG201 Maintain interactive content BSBITU211 Produce digital text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

HLTMSG013 Perform remedial massage musculoskeletal assessments

Core units MEM13015 Work safely and effectively in manufacturing and engineering MEM16006 Organise and communicate information MEM50001 Classify recreational boating technologies and features MEM50002 Work safely on marine craft MEM50003 Follow work procedures to maintain the marine environment MSMENV272 Participate in environmentally sustainable work practices Elective units MEM04018 Perform general woodworking machine operations MEM05003 Perform soft soldering MEM05005 Carry out mechanical cutting MEM05007 Perform manual heating and thermal cutting MEM05012 Perform routine manual metal arc welding MEM05050 Perform routine gas metal arc welding MEM09002 Interpret technical drawing MEM11010 Operate mobile load shifting equipment MEM11011 Undertake manual handling MEM12006 Mark off/out (general engineering) MEM12007 Mark off/out structural fabrications and shapes MEM12023 Perform engineering measurements MEM12024 Perform computations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBSS00096 Innovation Practice Skill Set MSS ethics and privacy policies inOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to