LLND Kit-SITXCCS008 Develop and manage quality customer service practices Qualification Units of competency FBPOPR2070 Apply

Units of competency FBPOPR2070 Apply quality systems and procedures FBPOPR3008 Load and unload tankers FBPOPR2066 Apply sampling procedures FBPOPR3009 Participate in sensory analyses * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBAUD411 Participate in quality audits BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits Elective units BSBAUD412 Work within compliance frameworks Group A BSBAUD514 Interpret compliance requirements Group A BSBDAT501 Analyse data Group B BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements Group A BSBAUD601 Establish and manage compliance management systems Group A BSBCMM511 Communicate with influence Group B BSBCRT511 Develop critical thinking in others Group B BSBPEF501 Manage personal and professional development Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO303 Apply biosecurity measures AHCWHS301 Contribute to work health and safety processes AHCWRK306 Comply with industry quality assurance requirements Elective units AHCBIO301 Identify and report signs of unusual disease or pest AHCIRG346 Operate pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCWRK309 Apply environmentally sustainable work practices AHCPGD203 Prune shrubs and small trees AHCDRG305 Install drainage system AHCPMG301 Control weeds AHCPMG302 Control plant pests

maintain and test response equipment PUASAR022 Participate in rescue operation PUASAR024 Undertake road crash rescue PUAFIR324 Render hazardous materials incidents safe PUAFIR306 Identify

LLND Kit-SITXCCS008 Develop and manage quality customer service practices Qualification Units of competency FBPOPR2070 ApplyEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational