Customer Service: Complaint Management Series_HR Management assess and manage continence issues

assess and manage continence issues

and inclusion

Identify how to support an individual to take risks

participants should be able to:

This course is perfect for anyone in the role of care staff or domestic staff

Customer Service: Complaint Management Series_HR Management assess and manage continence issuesCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.