Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set UEP gouging and shaping MEM05009 Perform

gouging and shaping MEM05009 Perform automated thermal cutting MEM05010 Apply fabrication

Units of competency ICTCYS609 Evaluate threats and vulnerabilities of IoT devices ICTIOT502 Program IoT devices ICTIOT503 Design and test IoT devices and networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK501 Lead diversity and inclusion SITHCCC023 Use food preparation equipment SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC043 Work effectively as a cook SITHKOP013 Plan cooking operations SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXINV006 Receive

Core units BSBPMG810 Prioritise projects and programs BSBPMG811 Select and balance the portfolio BSBPMG812 Manage and review portfolio performance BSBPMG813 Govern the portfolio Elective units BSBPMG814 Lead the portfolio BSBLDR811 Lead strategic transformation BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR801 Lead innovative thinking and practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

and procedures in the construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set UEP gouging and shaping MEM05009 PerformOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to