Learning and Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set SIS Units of competency FWPCOR2205 Follow

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3203 Operate integrated or split flail and wood chipper with crane FWPCOR2203 Follow environmental care procedures HLTAID011 Provide First Aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Conduct wheel loader operations RIIMPO334E

Learner Guide The learner guide meets training package criteria and is developed in a logical order

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAID011 Provide first aid HLTDET001 Construct models HLTDET002 Construct custom impression trays HLTDET003 Construct registration rims HLTDET004 Articulate models and transfer records HLTDET005 Construct thermoformed bases and appliances HLTDET006 Construct immediate dentures HLTDET007 Construct removable acrylic partial dentures HLTDET008 Construct cast removable alloy partial denture framework HLTDET009 Construct crown and bridge structures HLTDET010 Join alloy structures HLTDET011 Construct ceramic and fixed restorations HLTDET012 Construct orthodontic appliances HLTDET013 Construct oral splints HLTDET014 Repair and modify dentures and appliances HLTDET015 Construct complete removable acrylic dentures and appliances HLTDET016 Design digital dental restorations and appliances using computer-aided design (CAD) HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS003 Maintain work health and safety Elective units BSBLDR403 Lead team effectiveness BSBPMG522 Undertake project work BSBFIA402 Report on financial activity CHCDIV003 Manage and promote diversity * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Learning and Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set SIS Units of competency FWPCOR2205 FollowOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to