Learner Resources-BSBSS00126 Contact Centre Skill Set New Qualification-April 2024 Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCOM005 Communicate and work in health or community services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care * We can develop additional elective units that are not listed on request (Please contact us for further information)

--> Core units BSBADV602 Develop an advertising campaign BSBMGT616 Develop and implement strategic plans BSBMKG609 Develop a marketing plan Elective units BSBSUS501 Develop workplace policy and procedures for sustainability BSBMGT608 Manage innovation and continuous improvement BSBMGT605 Provide leadership across the organisation BSBINN601 Lead and manage organisational change BSBINM601 Manage knowledge and information BSBFIM601 Manage finances BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning BSBMGT615 Contribute to organisation development Additional electives

Units of competency MSL954004 Obtain representative samples in accordance with sampling plan MSMBIO303 Distil bioproducts MSMBIO302 Ferment biomaterial to produce bioproducts MSL973013 Perform basic tests MSMBIO304 Separate and recover bioproducts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS301 Contribute to work health and safety processes AHCWRK309 Apply environmentally sustainable work practices Elective units AHCBIO301 Identify and report signs of unusual disease or pest Group A AHCCHM304 Transport and store chemicals Group A AHCCHM307 Prepare and apply chemicals to control pest

Learner Resources-BSBSS00126 Contact Centre Skill Set New Qualification-April 2024 Core units CHCDIV001 Work withOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all