Learner Resources-BSBSS00119 Customer Service Skill Set TAE Core units AVIF0023 Apply aircraft

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0036 Implement regulations and policies during aviation safety and service operations AVIF0020 Manage human factors and situation awareness in an aviation operational environment AVIG0003 Work effectively in the aviation industry AVIJ0001 Contribute to the achievement of on-time performance standards AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLIE0002 Process workplace documentation TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements TLIJ3002 Apply quality systems TLIO0001 Undertake emergency response action to a security threat Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS304 Deliver and monitor a service to customers BSBOPS402 Coordinate business operational plans BSBXTW301 Work in a team HLTAID011 Provide First Aid AVIE0003 Operate aeronautical radio AVIE0004 Conduct radio procedures in an aviation operational environment AVIO0017 Manage disruptive behaviour and unlawful interference with aviation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXHRM002 Maintain employee relations SIRXHRM001 Recruit

risk assessment and risk control processes CPPCLO3103 Clean and maintain amenities CPPCLO3104 Clean high touch surfaces CPPCLO3105 Clean glass surfaces CPPCLO3106 Pressure wash and clean surfaces CPPCLO3111 Clean rooms

Core units BSBSUS201 Participate in environmentally sustainable work practices SHBHBAS001 Provide shampoo and basin services SHBHCUT001 Design haircut structures SHBHCUT002 Create one length or solid haircut structures SHBHCUT003 Create graduated haircut structures SHBHCUT004 Create layered haircut structures SHBHCUT005 Cut hair using over-comb techniques SHBHCUT007 Create combined traditional and classic men's haircut structures SSHBHCUT009 Cut hair using freehand clipper techniques SHBHCUT011 Design and maintain beards and moustaches SHBHCUT012 Shave heads and faces SHBHCUT013 Provide men's general grooming services SHBHDES001 Dry hair to shape SHBHIND001 Maintain and organise tools

fit to switchboards and install earthing MEM10020 Install low voltage cabling and fit-off accessories

Learner Resources-BSBSS00119 Customer Service Skill Set TAE Core units AVIF0023 Apply aircraftOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all