LLND Kit-SITSS00036 Customer Service Skill Set SIR Units of competency HLTFSE005 Apply

Units of competency HLTFSE005 Apply and monitor food safety requirements HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace HLTFSE001 Follow basic food safety practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

Core units BSBWOR502 Lead and manage team effectiveness ICTICT608 Interact with clients on a business level ICTICT610 Manage copyright

BSBESB407 Manage finances for new business ventures

and frames CPCWHS1001 Prepare to work safely in the construction industry CPCCWHS2001 Apply WHS requirements

LLND Kit-SITSS00036 Customer Service Skill Set SIR Units of competency HLTFSE005 ApplyEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational