Learning and Assessment Kit-SITHIND003 Use Hospitality Skills Effectively New Product Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety Elective units BSBADM101 Use business equipment and resources BSBCUS201 Deliver a service to customers BSBINM201 Process and maintain workplace information BSBWOR202 Organise and complete daily work activities BSBWOR204 Use business technology BSBITU201 Produce simple word processed documents BSBITU202 Create and use spreadsheets BSBWOR203 Work effectively with others * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPPCM004 Plan procurement PSPPCM006 Select providers and develop contracts PSPPCM007 Manage contracts PSPLEG002 Encourage compliance with legislation in the public sector * We can develop additional elective units that are not listed on request (Please contact us for further information)

secure and support sales solutions Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPHAR3227 Operate forwarder FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

implementation and monitoring of leisure and health programs CHCLAH008 Provide leisure education CHCLAH009 Apply concepts of human psychology to facilitate involvement in leisure programs CHCPOL003 Research and apply evidence to practice CCHCPRP003 Reflect on and improve own professional practice HLTAAP002 Confirm physical health status HLTWHS003 Maintain work health and safety BSBMGT502 Manage people performance Elective units CHCCCS038 Facilitate the empowerment of people receiving support CHCAGE009 Provide services for older people CHCAGE010 Implement interventions with older people to reduce risk CHCAGE011 Provide support to people living with dementia CHCCCS004 Assess co-existing needs CHCCCS040 Support independence and wellbeing CHCDIS017 Facilitate community participation and social inclusion * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITHIND003 Use Hospitality Skills Effectively New Product Core units CHCCOM005 Communicate andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to