Learner Resources-BSBSS00110 Business Development Skill Set SCORM Core units CHCCOM002 Use communication

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS040 Support independence and wellbeing CHCCCS031 Provide individualised support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP100 Apply workplace context to own job MSMSUP102 Communicate in the workplace MSMWHS110 Follow emergency response procedures MSMWHS200 Work safely Elective units MSMOPS400 Optimise process/plant area MSMOPS401 Trial new process or product PMAOPS405 Operate complex control systems PMAOPS410 Operate remote production facilities PMAOPS411 Manage plant shutdown and restart MSMSUP404 Coordinate maintenance MSMSUP405 Identify problems in fluid power system MSMSUP406 Identify faults in electronic control MSMWHS400 Contribute to WHS management system MSMWHS401 Assess risk MSS403085 Ensure process improvements are sustained MSS403011 Facilitate implementation of competitive systems and practices MSS405013 Facilitate holistic culture improvement in an organisation MSS403086 Improve cost factors in work practices MEM18011C Shut down and isolate machine/equipment MSMBLIC001 Licence to operate a standard boiler MSMBLIC002 Licence to operate an advanced boiler MSL952001 Collect routine site samples MSL973013 Perform basic tests MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTINFCOV001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS009 Provide early intervention

Learner Resources-BSBSS00110 Business Development Skill Set SCORM Core units CHCCOM002 Use communicationOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all